Welcome

Phillip Magos

Summary

I’ve worked in the IT industry for over 8 years. Started from working as onsite support for my college’s IT department to providing level 1 and 2 support at Dell Technologies As an experienced IT support technician, I can offer a wide range of IT services to resolve business and consumer related issues. These services include hardware, software and network support across commonly used devices ranging from Windows PC, Macbooks, android and iphones devices.

Professional Summary

IT Technical Analyst with 8+ years of experience supporting Windows computers systems with network software and hardware knowledge, strong troubleshooting and excellent customer service skills.

EDUCATION

Bachelor- Business Administration in Management & Marketing            Hillsboro, Kansas   Tabor College 2015

WORK EXPERIENCE

Technical Analyst                                                                                                     September 2015 to February 2021       

 Dell Inc. - Round Rock, TX.

  • Imaged, supported Dell, EMC and Federal image on PC systems.
  • Closed PC work orders for all internal employees in the U.S.: new hires, contractors, legacy Dell, legacy EMC, Federal employees and rush orders for VP’s, executives, and users who are down.
  • Troubleshoot hardware, software and network related issues for 160k+ internal users.
  • Performed remote/Onsite Data Migration and recovery.
  • Troubleshooted remote/Onsite first-time user login.
  • Managed and reorganized returned assets from refreshes, interns, contractors, terminated employees, and systems on legal hold.
  • Wrote imaging and PC work order fulfillment procedures leading to more structure.
  • Documented sensitive data of recovered systems from executive, legal, and terminated employees before transferring to our legal department.
  • Coded scripts to automate and improve the speed of legal hold documentation by 40%.
  • Helped deployed VPN support, peripheral shipments to help achieve the company’s workforce to work remotely.
  • Enhanced new hire onboarding experience by caching their user profile and consolidating equipment, decreasing onboarding time by 50%.
  • Annual sales System refreshes which lead to year over year increase in annual sales.
  • Annual Intern onboarding- Trained the company’s 2k+ interns to set up and use Windows 10, VPN, Microsoft Office.

Management Intern                                                                                                      January 2015 to February 2015

Bluejay Lanes - Hillsboro, KS

  • Partnered with the Economic Development Director to discuss business strategies which led to an increase of 30% in sales.
  • Analyzed and evaluated customer demographics to develop marketing strategies.
  • Developed Facebook marketing strategies such as brand awareness, community engagement, and web traffic resulting in increased customer base.

IT Help Desk                                                                                                    August 2012 to January 2015

Tabor College - Hillsboro, KS

  • Resolved over 384 hardware, software, and network related issues to 200+ service faculty and staff members from Wichita via desktop remote.
  • Troubleshooted and worked with Windows XP, 7, 8 OS, Mac, iOS, iPhones, iPads, Android, & tablets.
  • Managed, created, deleted, and responded to ticket requests via SysAid.
  • Responded to incoming phone, voicemail, email, and in person requests for support from Staff, faculty, and students. Maintain and update user mac addresses, passwords, and other confidential information with Aruba Networks and Microsoft Excel
  • Installed, modified, and repaired computer hardware, projectors, monitors, desktops, laptops, Mobile devices and printers.
  • Worked closely with management and CIO to assist with seasonal and special projects.

Skills

  • Microsoft Office, Global Protect, Remedy, Service Now, Lotus Notes, FedEx and Active Directory.
  • Windows 10 and below.
  • Organizational skills
  • Customer service and communication with cross-functional teams
  • Inventory management.
  • Installation, troubleshooting, repair of computer hardware, software, and network related issues.
  • Knowledge of HTML, CSS, Visual Basic and Python.